About Us

TERMS & CONDITIONS

The below terms and conditions relate to booking your event and  attending your event. These terms and conditions relate to all events  arranged, managed, hosted by Top Escape Rooms Ltd regardless of where  the events are held, promoted or sold by.
 

INFORMATION ABOUT US
We  are a company limited by shares registered in England and Wales under  company number 11918125 and with our registered office at The Well, Top  Barn Business Centre, Worcester Road, Holt Heath, Worcestershire, WR6  6NH.
 

YOUR STATUS
By booking onto an event, you confirm that:
•     You agree to follow all rules, regulations and professional verbal  direction that may be given at any time to ensure your safety during the  event/s.
•    You are aware of the terms and conditions for this  event including late arrivals, fitness and medical requirements,  cancellation policy and violent or aggressive behaviour.
•    You also agree to not sharing specific information about the event that you are about to attend.
 

BOOKINGS
•     You are entirely responsible for entering your details correctly on  the Online Booking Form on the website. All booking updates (including  information, reminders and confirmations) are sent by email only. If you  do not receive any emails or the email is corrupt in anyway (blank or  otherwise), please contact topescaperoom@outlook.com
 

CANCELLATIONS
This  is a live event game and once the booking is confirmed, we cannot  accept any cancellations or give any refunds. We may however reschedule  your booking if the cancellation is unavoidable. This is at our  discretion.
•    CANCELLATION BY US: If an event is cancelled by us,  we will contact those affected and endeavour to achieve a satisfactory  resolution, e.g: change date of reservation or refund. We will also  endeavour to ensure that we contact everyone affected promptly however  if your contact details are not correct, we are not liable for any lack  of contact.
•    UNPAID BOOKINGS: If payment has not been received  during the booking process Top Escape Rooms Ltd reserves the right to  cancel the booking. We will endeavour to contact the Booker and/or  participants to inform with as much notice as possible; however we are  not liable if contact has not been successful.
•    TRANSFER BOOKING:  If you wish to transfer your booking(s) into someone else’s name, you  must contact the company by either email or telephone at least two hours  prior to the start of your booking. Bookings may not be transferred or  resold for commercial purposes or at a premium. If a booking is  transferred or resold in breach of this condition, the bearer of the  booking or the person claiming the right to attend the event will be  refused admission.
•    LATE ATTENDANCE: The game timer will be  started 10 minutes after your booked time. A booking can become a  no-show and entry would be declined if the team is late by 15 minutes or  more of the booked starting time. In such a situation the money is not  refundable and the booking is not changeable.
•    NON ATTENDANCE: If  you fail to attend an event for which you are registered and have not  given us prior notice then you shall not be entitled to any refund,  transfer or otherwise pursuant to our refunds policy.
•    WEATHER:  The event is indoors and will not be cancelled for bad weather. If the  weather is extreme (as an example – heavy snow fall) and we are forced  to cancel, we will endeavour to contact all participants with as much  notice as possible. We will then make arrangements directly to either  transfer bookings to another session or make reasonable arrangements.
 

DURING THE EVENT
Our event member of staff is dedicated to ensuring the safety and enjoyment of all participants and staff.
•     NON PARTICIPATION DURING AN EVENT: If the participant decides for  whatever reason to excuse themselves from the event either at the  beginning or during an event without any reasonable justification, then  the Event member of staff will ensure the customer understands that they  waive their right to any remedial activity.
•    BEHAVIOUR AND  CONDUCT: While you are on our premises we will not tolerate drunken,  abusive or aggressive behaviour, alcohol or illegal drugs (the substance  or paraphernalia). Top Escape Rooms Ltd does not tolerate any kind of  bullying or harassment towards its employees.
•    BEVERAGES: Drinks and food may not be brought into the event and into the room.
•     FITNESS AND MEDICAL: You are required to let a member of the team know  if you have a medical condition that we should be made aware of. Please  note that magnets are used in some of our games so if you have a  pacemaker you should consider this.
 

PRICE AND PAYMENT
•    The price of a game is stated on the website.
•    The price is set according to group size (up to maximum 6 persons).
•    Top Escape Rooms Ltd accepts all major credit and debit cards using Stripe Online Payment Processing.
 

GENERAL
•    The game is designed for a team of 2-6 people per room.
•     Children at the age of between 12-15 have to be accompanied by at  least 1 adult per event, children under the age of 12 are not permitted  to attend.
•    The company expects visitors not to disclose any  details of the game directly or indirectly to the public. Due to the  nature of the game no recordings can be taken inside the room. That  includes (without limitation) the use of mobile phones, recording  devices (video and/or audio) and cameras. The use of such a device in  the room is not permitted at any time.
•    Attendees may comment on  the experience on social media. The company has the right to moderate  all comments that are not appropriate. The Company does not have to  explain why comments were refused or deleted. It has full authority over  any comments.
 

PRIVACY
Everyone at Top Escape Rooms Ltd is  dedicated to safeguarding and preserving your privacy when visiting our  site. Please refer to our Privacy Policy.

PUBLICITY
We may use photographs taken at events in publicity and  marketing materials, including use on our site. Your attendance at an  event may mean that you are featured in such photographs and you are  deemed not to object to the taking of such photographs as detailed  above. If you do not wish to be included in any photograph, please  notify the member of our staff at the relevant event prior to the  photographs being taken.
 

WEBSITE
•    Nothing in these terms and conditions is intended to affect your statutory rights.
•    We reserve the right to vary these terms and conditions.
•     The trademarks and logos displayed on the website are the property of  the company. You are not permitted to use these without a written  consent of the company and you accept that any such use may constitute  an infringement of the relevant proprietor’s rights.
 

CONTACT
If you need to contact the company you can do so using any of the following methods:
Email: topescaperoom@outlook.com
Telephone: 01905 620208