The below terms and conditions relate to booking your event and attending your event. These terms and conditions relate to all events arranged, managed, hosted by Top Escape Rooms Ltd regardless of where the events are held, promoted or sold by.
INFORMATION ABOUT US We are a company limited by shares registered in England and Wales under company number 11918125 and with our registered office at The Well, Top Barn Business Centre, Worcester Road, Holt Heath, Worcestershire, WR6 6NH.
YOUR STATUS By booking onto an event, you confirm that:
• You agree to follow all rules, regulations and professional verbal direction that may be given at any time to ensure your safety during the event/s. • You are aware of the terms and conditions for this event including late arrivals, fitness and medical requirements, cancellation policy and violent or aggressive behaviour.
• You also agree to not sharing specific information about the event that you are about to attend.
We reserve the right to refuse entry
BOOKINGS • You are entirely responsible for entering your details correctly on the Online Booking Form on the website. All booking updates (including information, reminders and confirmations) are sent by email only. If you do not receive any emails or the email is corrupt in anyway (blank or otherwise), please contact email@example.com
CANCELLATIONS This is a live event game and once the booking is confirmed, we cannot accept any cancellations or give any refunds. We may however reschedule your booking if the cancellation is unavoidable. This is at our discretion.
• CANCELLATION BY US: If an event is cancelled by us, we will contact those affected and endeavour to achieve a satisfactory resolution, e.g: change date of reservation or refund. We will also endeavour to ensure that we contact everyone affected promptly however if your contact details are not correct, we are not liable for any lack of contact. • UNPAID BOOKINGS: If payment has not been received during the booking process Top Escape Rooms Ltd reserves the right to cancel the booking. We will endeavour to contact the Booker and/or participants to inform with as much notice as possible; however we are not liable if contact has not been successful.
• TRANSFER BOOKING: If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.
• LATE ATTENDANCE: The game timer will be started 10 minutes after your booked time. A booking can become a no-show and entry would be declined if the team is late by 15 minutes or more of the booked starting time. In such a situation the money is not refundable and the booking is not changeable.
• NON ATTENDANCE: If you fail to attend an event for which you are registered and have not given us prior notice then you shall not be entitled to any refund, transfer or otherwise pursuant to our refunds policy.
• WEATHER: The event is indoors and will not be cancelled for bad weather. If the weather is extreme (as an example – heavy snow fall) and we are forced to cancel, we will endeavour to contact all participants with as much notice as possible. We will then make arrangements directly to either transfer bookings to another session or make reasonable arrangements.
DURING THE EVENT
Our event member of staff is dedicated to ensuring the safety and enjoyment of all participants and staff.
• NON PARTICIPATION DURING AN EVENT: If the participant decides for whatever reason to excuse themselves from the event either at the beginning or during an event without any reasonable justification, then the Event member of staff will ensure the customer understands that they waive their right to any remedial activity.
• BEHAVIOUR AND CONDUCT: While you are on our premises we will not tolerate drunken, abusive or aggressive behaviour, alcohol or illegal drugs (the substance or paraphernalia). Top Escape Rooms Ltd does not tolerate any kind of bullying or harassment towards its employees.
• BEVERAGES: Drinks and food may not be brought into the event and into the room.
• FITNESS AND MEDICAL: You are required to let a member of the team know if you have a medical condition that we should be made aware of. Please note that magnets are used in some of our games so if you have a pacemaker you should consider this.
PRICE AND PAYMENT
• The price of a game is stated on the website.
• The price is set according to group size (up to maximum 6 persons).
• Top Escape Rooms Ltd accepts all major credit and debit cards using Stripe Online Payment Processing.
• The game is designed for a team of 2-6 people per room.
• Children at the age under the age of 16 have to be accompanied by at least 1 adult per event. Some rooms have age restrictions on them so please check before booking. We unfortunately do not cater for Children's parties
• The company expects visitors not to disclose any details of the game directly or indirectly to the public. Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.
• Attendees may comment on the experience on social media. The company has the right to moderate all comments that are not appropriate. The Company does not have to explain why comments were refused or deleted. It has full authority over any comments.
PUBLICITY We may use photographs taken at events in publicity and marketing materials, including use on our site. Your attendance at an event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the member of our staff at the relevant event prior to the photographs being taken.
• Nothing in these terms and conditions is intended to affect your statutory rights. • We reserve the right to vary these terms and conditions.
• The trademarks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
CONTACT If you need to contact the company you can do so using any of the following methods: Email: firstname.lastname@example.orgTelephone: 01905 620208