Privacy Policy

Top Escape Rooms Ltd takes its obligations concerning data protection seriously.  We are providing this notice, so you have information about how we  collect and process your personal data on our website. We ask you to  please read this Privacy Notice as it has important information you need  to know.

What does our company do?
Top Escape Rooms Ltd  provide a Escape Room experience to private individuals or commercial customers.
We carry out our services predominantly at Top Barn Buisiness Park, Holt Heath, WR6 6NH.

What information do we collect and process?
In order for us to help with your business needs we may collect from  you, necessary personal data. The lawful basis for collecting this data  is legitimate consent as it is required to carry out our service.  “Personal Data” is information about you which, either on its own or  when connected with other data, allows us to identify you as an  individual customer to provide you with our services. The personal data  we hold may include the following:

• Information about your  computer and about your visits to and use of this website, such as your  IP address, geographical location, browser type, referral source, length  of visit and number of page views
• Information relating to any  transactions carried out between you and us on or in relation to this  website, including information relating to any bookings you make
• Information that you provide to us for the purpose of making enquiries
• Any other information that you choose to send to us

Personal  data will be collected from you or passed to us by a referral business.  However, some personal data may, where lawful to do so, or with your  consent, be collected by us from third parties.

Please note that  you are under no obligation to provide us with your personal data, but  not providing certain data could prevent us from serving you.

Security of your Personal Information
Top Escape Rooms Ltd  strictly protects the security of your personal  information and honors your choices for its intended use. We carefully  protect your data from loss, misuse, unauthorized access or disclosure,  alteration, or destruction.

Cookie Policy
We use cookies on this website. A cookie is a text file sent by a web  server to a web browser and stored by the browser. The text file is then  sent back to the server each time the browser requests a page from the  server. This enables the web server to identify and track the web  browser.

We may send a cookie, which may be stored on by your  browser on your computer’s hard drive. We may use the information we  obtain from the cookie in the administration of this website, to improve  the website’s usability and for marketing purposes. We may also use  that information to recognise your computer when you visit our website,  and to personalise our website for you. Our advertisers may also send  you cookies.

Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by  clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block  all cookies’ using the sliding selector.) However, this will have a  negative impact upon the usability of many websites, including this one.

We  use Google Analytics to analyse the use of this website. Google  Analytics generates statistical and other information about website use  by means of cookies which are stored on users’ computers. The  information generated relating to our website is used to create reports  about the use of the website. Google will store this information.  Google’s privacy policy is available at:  http://www.google.com/privacypolicy.html

Why do we need your personal data?
Personal data submitted on this website will be used for the purposes  specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

• Administer the website
• Improve your browsing experience by personalising the website
• Enable your use of the services available on the website
• Send you general (non-marketing) commercial communications
• Send you email notifications which you have specifically requested
• Send  to you our newsletter and other marketing communications (relating to  our business which we think may be of interest to you by post or, where  you have specifically agreed to this, by email or similar technology  (you can inform us at any time if you no longer require marketing  communications to be sent by emailing us at topescaperoom@outlook.com).
• Provide  third parties with statistical information about our users – but this  information will not be used to identify any individual user
• Deal with enquiries and complaints made by or about you relating to the website

We  will not without your express consent provide your personal information  to any third parties for the purpose of direct marketing.

This  list is not exhaustive and may be updated from time to time. We do not  ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?
Top Escape Rooms Ltd may share information with third party suppliers as  required for external services, designs and materials, however this will  only be for the contract we are carrying out at that time.

We may  disclose specific information upon lawful request by government  authorities, law enforcement and regulatory authorities where required  or permitted by law.

In the event that we sell our business, we  may share your details with the buyer to enable them to fulfil the  service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the UK.

Other Disclosures
In addition to the disclosures reasonably necessary for the purposes  identified elsewhere in this privacy policy, we may disclose information  about you:

• To the extent that we are required to do so by law
• In connection with any legal proceedings or prospective legal proceedings
• In  order to establish, exercise or defend our legal rights (including  providing information to others for the purposes of fraud prevention and  reducing credit risk)
• To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your Personal Data
We will take reasonable technical and organizational precautions to  prevent the loss, misuse or alteration of your personal information.

We  will store all the personal information you provide on our secure  servers. All electronic transactions you make to or receive from us will  be encrypted using SSL technology.

Of course, data transmission  over the Internet is inherently insecure, and we cannot guarantee the  security of data sent over the Internet.

Policy Amendments
We may update this privacy policy from time-to-time by posting a new  version on our website. You should check this page occasionally to  ensure you are happy with any changes. We may also notify you of changes  to our privacy policy by email.

Your Rights
You may instruct us to provide you with any personal information we hold about you.

You  may instruct us not to process your personal data for marketing  purposes by email (topescaperoom@outlook.com) at any time. In practice,  you will usually either expressly agree in advance to our use of your  personal data for marketing purposes, or we will provide you with an  opportunity to remove the use of your personal data for marketing  purposes.

Third Party Websites
The website contains links to other websites. We are not responsible for  the privacy policies or practices of third party websites.

What rights do you have to amend personal data?
You have the right to review the personal data held by us and have  inaccurate information about you corrected. To understand more about our  data processing activities or to request access to your personal  information please contact us 019050620208 or email  topescaperoom@outlook.com.

How long do we keep your personal data?
Top Escape Rooms Ltd  may keep your details on record for as long as it is  necessary to meet record keeping requirements. We hold booking, invoice  and email details for seven years. They are then deleted in accordance  with data protection and other applicable legislation.

Changes to this Privacy Notice
Top Escape Rooms Ltd  may change this Privacy Notice from time to time in order to reflect changes in the law.